Support Policy Page

Welcome to Loom! We are committed to providing exceptional customer service and ensuring your satisfaction with every purchase. Below, you’ll find details about our support policies to help you understand how we can assist you.
1. Customer Support
Our customer support team is dedicated to assisting you with any questions or concerns you may have. Please reach out to us for assistance.
2. Response Time
We aim to respond to all inquiries promptly and strive to resolve issues as quickly as possible.
3. Order Inquiries
For questions about your order, please provide your order number and relevant details when contacting support to expedite assistance.
4. Returns and Exchanges
We offer a hassle-free return and exchange policy. Items can be returned within 30 days of delivery for a full refund or store credit, provided they are in their original condition and packaging.
5. Refunds
Refunds for returned items will be processed promptly to the original payment method used for the purchase.
6. Shipping Issues
If your order arrives damaged or is lost in transit, please contact our support team for assistance.
7. Product Support
For assistance with product usage, warranties, or technical support, please refer to the product manuals or contact our support team.
8. Feedback and Suggestions
We value your feedback and suggestions on how we can improve our products and services.
9. Privacy and Security
Your privacy and security are important to us. Please refer to our Privacy Policy for details on how we protect your personal information.
Thank you for choosing Loom. We look forward to assisting you!