Support and assistance
Round the clock support and assistance for an enjoyable shopping experience. You can also contact us through the user page (support and assistance)
Privacy Policy
Loom Limited ("Loom" or
"we," used herein to refer to Loom Limited, its parent, subsidiaries,
and affiliates) respects your privacy and the privacy of your data (you). We
understand the importance of your personal information, any other information
that identifies you or others (Personal Information). We are committed to
protecting your data through adherence to our privacy policy and applicable
laws. This policy clarifies the types of information we collect when you visit
the Loom website or contact us directly. It also outlines how we use, store,
protect, disclose, and how you can control your information.
Loom does not discriminate against
individuals exercising their rights under this policy or applicable law.
Products Go to Many Places: Your
Data Does Not Go Anywhere
We will not share your personal data
with third parties outside our companies, except when necessary to achieve a
requested purpose or with your consent to share such data.
For example, we may share your
personal data with service providers we use to support our operations, but only
under agreements to maintain the confidentiality of your personal data and use
it solely for disclosed purposes.
We may disclose your personal
information in connection with legal, regulatory, or law enforcement matters,
at our discretion. We also reserve the right to disclose this data when
necessary to prevent illegal activities and to protect the security of our
customers and third parties.
Directly Collected Information
The personal data we collect
includes information you enter on our website, through recruitment channels,
email correspondence directly with us, or via social media channels. We use
your personal data for the purpose for which you provided it, such as responding
to your inquiries or processing employment applications at Loom.
This information may include some or
all of the following:
Mobile App Usage
If you download or use our mobile
app, we may access details related to your location and your mobile device's
location, including your device identifier.
Access at Checkout
We reserve the right to request
access to your location during the payment and purchase process to confirm
shipping details.
Transaction Details
Details of transactions you make
through our site and details of how we process and deliver the products you
order.
Personal Account Information
Information available in your
personal account, such as changing passwords if lost. Technical support can set
a temporary password and you can change it after entering the control panel.
Products Purchased
Access to the products purchased
from the site in the event of a contract or recall or maintenance.
Comments
When users write their comments on
the site, we collect the data shown in the comment form, as well as the user's
IP address and browser user agent string to help detect spam messages.
Email Communication
When you contact us via email,
personal data you provide to us in email will be collected, and any similar
information will be stored in our email system or transferred elsewhere within
our company as described below.
Disclosure to Business Partners
Loom has disclosed this type of data
it has collected to its business partners who provide marketing services and
will continue to do so in the future unless you request to change, delete, or
stop using this data.
Form Disclosure
This form discloses the information
we collect. If you request from outside of our system, we will collect the
personal data you provide to us.
Data and Cookie File
Our site and partners collect data
files. When using our site, we may use some automated tools to collect data to
collect some information about your device, browsing activities, and usage
patterns.
Server Data Records
We collect various types of data in
temporary records to ensure the safety and quality of the site operation. This
data includes materials such as:
We retain this data for the longest
possible period, as necessary. This data is encrypted, collected, and hidden in
a way that cannot identify you or reveal any personal data. Users of this site
have the right to know the personal data we collect, understand its purpose,
correct any errors in that data, and know when we stop using it or delete it.
You have the right to do so at any time by contacting us through support and
assistance.
Purposes for Information Usage
Request for Evidence
We may ask for some evidence to
prove the data provided to us to confirm your identity. This may include
proving some information you have provided on this site. Upon receiving such a
request, we will act immediately to delete your personal data as previously
mentioned, and within a period not exceeding that required by applicable law.
Security
We have implemented operational
procedures designed to secure your personal data against loss, intrusion, use,
forgery, and leakage. It is designed to suit your data sensitivity.
No system is completely immune to
security threats, so if you believe your use of this site or interaction with
Loom has put your personal data at risk, please contact us through support and
assistance.
Round the clock support and assistance for an enjoyable shopping experience. You can also contact us through the user page (support and assistance)
Our Customer Protection Policy applies to your entire purchase
We use our most secure payment method
Fast shipping to all customer addresses through the services of our available shipping partners
We do our best to provide the best and lowest prices, and our sellers guarantee this