Privacy Policy

Privacy Policy

Loom Limited ("Loom" or "we," used herein to refer to Loom Limited, its parent, subsidiaries, and affiliates) respects your privacy and the privacy of your data (you). We understand the importance of your personal information, any other information that identifies you or others (Personal Information). We are committed to protecting your data through adherence to our privacy policy and applicable laws. This policy clarifies the types of information we collect when you visit the Loom website or contact us directly. It also outlines how we use, store, protect, disclose, and how you can control your information.

Loom does not discriminate against individuals exercising their rights under this policy or applicable law.

Products Go to Many Places: Your Data Does Not Go Anywhere

We will not share your personal data with third parties outside our companies, except when necessary to achieve a requested purpose or with your consent to share such data.

For example, we may share your personal data with service providers we use to support our operations, but only under agreements to maintain the confidentiality of your personal data and use it solely for disclosed purposes.

We may disclose your personal information in connection with legal, regulatory, or law enforcement matters, at our discretion. We also reserve the right to disclose this data when necessary to prevent illegal activities and to protect the security of our customers and third parties.

Directly Collected Information

The personal data we collect includes information you enter on our website, through recruitment channels, email correspondence directly with us, or via social media channels. We use your personal data for the purpose for which you provided it, such as responding to your inquiries or processing employment applications at Loom.

This information may include some or all of the following:

  • Personal name
  • Your shipping addresses
  • Email address
  • Phone number
  • Details of your personal account
  • Technical support data for password loss or software errors encountered by the user
  • Your credit cards' details that are collected securely and encrypted within our payment service provider

Mobile App Usage

If you download or use our mobile app, we may access details related to your location and your mobile device's location, including your device identifier.

Access at Checkout

We reserve the right to request access to your location during the payment and purchase process to confirm shipping details.

Transaction Details

Details of transactions you make through our site and details of how we process and deliver the products you order.

Personal Account Information

Information available in your personal account, such as changing passwords if lost. Technical support can set a temporary password and you can change it after entering the control panel.

Products Purchased

Access to the products purchased from the site in the event of a contract or recall or maintenance.

Comments

When users write their comments on the site, we collect the data shown in the comment form, as well as the user's IP address and browser user agent string to help detect spam messages.

Email Communication

When you contact us via email, personal data you provide to us in email will be collected, and any similar information will be stored in our email system or transferred elsewhere within our company as described below.

Disclosure to Business Partners

Loom has disclosed this type of data it has collected to its business partners who provide marketing services and will continue to do so in the future unless you request to change, delete, or stop using this data.

Form Disclosure

This form discloses the information we collect. If you request from outside of our system, we will collect the personal data you provide to us.

Data and Cookie File

Our site and partners collect data files. When using our site, we may use some automated tools to collect data to collect some information about your device, browsing activities, and usage patterns.

Server Data Records

We collect various types of data in temporary records to ensure the safety and quality of the site operation. This data includes materials such as:

  • Internet Protocol address and your internet service provider
  • Date and time of your visit to our site
  • Device type, software, and capabilities used to access and browse our site
  • Search terms, page that started from our site, and exit page
  • Pages you visit on our site

We retain this data for the longest possible period, as necessary. This data is encrypted, collected, and hidden in a way that cannot identify you or reveal any personal data. Users of this site have the right to know the personal data we collect, understand its purpose, correct any errors in that data, and know when we stop using it or delete it. You have the right to do so at any time by contacting us through support and assistance.

Purposes for Information Usage

  • For product and service actions started with us or needed to support your ongoing relationship with us.
  • To disclose security incidents and protect against harmful, deceptive, fraudulent, or unlawful activity and to correct current (not new) feature deficiencies and fix them.
  • To enforce an existing legal judgment or any other legal request.
  • To comply with record-keeping laws or other laws or regulations that apply to our company.
  • For other reasons permitted by law, including internal uses relevant to the company and meeting your expectations from us based on our relationship.

Request for Evidence

We may ask for some evidence to prove the data provided to us to confirm your identity. This may include proving some information you have provided on this site. Upon receiving such a request, we will act immediately to delete your personal data as previously mentioned, and within a period not exceeding that required by applicable law.

Security

We have implemented operational procedures designed to secure your personal data against loss, intrusion, use, forgery, and leakage. It is designed to suit your data sensitivity.

No system is completely immune to security threats, so if you believe your use of this site or interaction with Loom has put your personal data at risk, please contact us through support and assistance.

 

Support and assistance

Round the clock support and assistance for an enjoyable shopping experience. You can also contact us through the user page (support and assistance)

shop with confidence

Our Customer Protection Policy applies to your entire purchase

Secure payment

We use our most secure payment method

Fast shipping

Fast shipping to all customer addresses through the services of our available shipping partners

Great value

We do our best to provide the best and lowest prices, and our sellers guarantee this